Micro Business (Extended Coverage)
(For organisations with 1–3 users only)
Micro Protect
What this covers:
- Priority 1 incidents only
-- Account compromise
-- Email access loss
-- Business-critical service outage
-- Identity & access emergencies
-- Lockouts
-- MFA issues
- Initial triage and containment
- Clear next-step guidance
Micro Assist
What this covers:
- Priority 1 & Priority 2 incidents
- Identity & access issues
- Limited admin actions
- Password resets
- MFA resets
- Up to 5 tickets per month
- Clear handover notes if follow-up is needed
Micro Plus
What this covers:
- Priority 1–3 incidents
- Identity & access
- Admin & access changes
- Up to 10 tickets per month
- Faster response targets
- Named escalation contact
- Simple monthly activity summary
SME Extended Out of Hours
Out-of-hours support for small and medium-sized businesses requiring evening, weekend, and bank holiday cover.
SME Triage
What this covers:
- Priority 1 incidents only:
-- Core service outages
-- Security incidents (suspected compromise, ransomware indicators)
- Identity & access emergencies:
-- Lockouts impacting business continuity
-- Suspected account compromise
- Initial triage, containment, and stabilisation
- Clear handover to internal IT or MSP for daytime resolution
SME Core
Management Fee: £560 per month
Per User: £37 per month
What this Covers:
- All SME Triage services, plus:
- Priority 1–2 incidents
- Limited Priority 3 incidents
- User access issues
SME Plus
Management Fee: £750 per month
Per User: £50 per month
What this covers
- Priority 1–3 incidents
- Broader remediation authority
- Faster response targets
- Named escalation contact
- Reporting (incident summaries)
MSP White-Label Extended Out of Hours
Designed for Managed Service Providers requiring reliable out-of-hours coverage for their client base.
MSP Bronze
Service Fee: £1,450 per month
Management Fee: £750 per month
Includes support for: up to 10 end clients
Additional clients: £180 per client / per month
MSP Bronze
Service Fee: £3,400 per month
Management Fee: £1,100 per month
Includes support for: up to 30 end clients
Additional clients: £150 per client / per month
MSP Gold
Service Fee: £6,000 per month
Management Fee: £1,500 per month
Designed for: 31+ end clients
Additional clients: £120 per client / per month
Education Extended Coverage
Our individual school packages include deeper support per environment as often they do not benefit from a central IT team or shared services.
Edu Triage
Designed for: Schools requiring limited out of hours IT support.
What this covers:
- Priority 1 incidents only
- Identity & access issues
- Triage + escalation only
- No remediation
Edu Core
Designed for: Schools requiring out of hours support.
What this covers:
- Priority 1–3 incidents
- Direct remediation (not just triage)
- Admin/access changes included
- Handover to designated contact onsite
- Named service contact
Edu Plus
Designed for: Schools requiring more support out of hours.
What this covers:
- Priority 1–4
- Proactive checks
- Handover to designated contact onsite
- Faster response targets
- Termly reporting
Multi-Academy Trust Extended Coverage
Designed to meet trusts of all sizes and to be scalable
MAT Triage Entry
Designed for: MATs with 5–10 schools.
What this covers:
• Priority 1 incidents only
– Critical service outages affecting core trust systems
– Major security or safeguarding-related IT events
• Identity & access incidents
– Account lockouts
– Suspected compromise
– MFA issues
• Initial triage, containment, remediation (where possible) and escalation
• Clear handover to central IT / MSP for daytime resolution
MAT Triage Core
Designed for: MATs of 10+ schools.
What this covers:
• Priority 1 incidents only (critical service outages affecting core trust systems, or major security events)
• Identity & access scenarios (account lockouts, suspected compromise, MFA issues)
• Initial triage, containment, and escalation
• Clear handover to your central IT / MSP team for daytime resolution
MAT Triage Plus
Designed for: MATs of 10+ schools that require more support than provided by Triage Core.
What this covers:
• Priority 1 and Priority 2 incidents
• Identity and access incidents
• Limited Priority 3 administrative / access requests (within allowance)
• Clear handover to your central IT / MSP team for daytime resolution
MAT Extended Support
Designed for: MATs that require more support than provided by Triage packages.
What this covers
• Priority 1–3 incident handling
• Identity and access incidents
• Limited Priority 4 administrative requests (within allowance)
• Deeper investigation and remediation during service hours (coverage hours unchanged)
• Faster response targets
• Monthly reporting and trend analysis
• A named senior Nocturna escalation contact
• Clear handover