Nocturna Response

Immediate expert guidance during critical IT and cyber incidents 24/7.

Nocturna Response is an out-of-hours emergency incident guidance service providing verbal and written guidance to Customers experiencing a suspected or confirmed Priority 1 (P1) incident.

The service is designed to support decision-making, triage, and containment planning during critical incidents and does not include hands-on remediation or ongoing operational support.

Nocturna Response may be used for guidance relating to:

- Suspected or confirmed cyber security incidents (including ransomware indicators, account compromise, data breach indicators)

- Major service outages impacting critical systems

- Widespread authentication, network, or infrastructure failures

- Any event reasonably believed by the Customer to constitute a P1 incident
 

Nocturna reserves the right to reclassify incidents that do not meet P1 criteria.

Where Nocturna Response is invoked:

- A suitably skilled engineer will provide verbal guidance to the Customer or its appointed MSP

- Guidance may include:

-- incident validation and severity confirmation

-- immediate containment recommendations

-- actions to avoid escalation or evidence destruction

-- high-level next steps and escalation options

- A written incident summary may be provided following the interaction
 

All guidance is provided on a best endeavours basis.

- Service availability: 24/7 (or defined out-of-hours window, if you want flexibility)

- Response targets are best endeavours only and do not constitute guaranteed SLAs

Nocturna Response does not include:

- Hands-on technical remediation
- System configuration changes
- Log-in to Customer systems
- Vendor or third-party engagement
- Forensic investigation
- Evidence acquisition or preservation beyond verbal guidance
- Regulatory, legal, or insurance representation
- Business continuity or disaster recovery execution
- Ongoing incident management
 

Any such services require a separate Incident Response or Extended Coverage agreement.

Nocturna Response is intended for occasional emergency use.

Where usage is deemed excessive or indicative of a requirement for managed or incident response services, Nocturna may recommend migration to an alternative service offering.

Nocturna Response provides expert guidance during critical incidents. Where hands-on action is required, customers can seamlessly escalate into Nocturna Incident Response for active containment, remediation, and recovery.