For organisations that require updates and patches applied outside standard business hours, Nocturna IT provides a Patch Execution service designed to be safe, efficient, and fully auditable.
Scope & Operating Model
- Execution Only: We apply patches according to your approved policies and schedules. Nocturna IT does not manage patch ownership, policy, or prioritisation.
- Pre-Approvals: All actions are pre-approved to enable fast, safe execution without unnecessary delays.
- Escalation Paths: Clear procedures exist for exceptions, failures, or high-risk systems, ensuring issues are resolved promptly.
- Limited Scope: Service is restricted to execution within agreed coverage hours; long-term management, monitoring, or policy decisions require separate agreement.
Benefits
- Minimal Operational Disruption: Patches are applied overnight, on weekends, or during bank holidays to reduce downtime.
- System Security & Stability: Maintains safe, up-to-date systems without expanding internal teams.
- Fast, Clear Decision-Making: Pre-approvals and escalation paths ensure no delays and full auditability.
- Scalable & Transparent: Pricing is predictable, making it easy to plan for small or large environments.
Why Choose This Approach
- Simple & Predictable: One flat monthly fee per category — no per-device or per-patch complexity.
- Competitive & Market-Friendly: Affordable for organisations of all sizes, particularly for large endpoint environments.
- Execution-Focused: No ownership or policy responsibility, keeping operational risk clear and contained.
- Professional & Reliable: Clear processes, escalation paths, and pre-approved actions mean fast, effective, and auditable support.